AI Customer Supportfor Water Meters
Transform customer support with AI-powered assistance, telemetry-aware troubleshooting, and end-to-end field operations for water utility companies.
My water meter isn't showing any readings
10:23 AMI've checked your meter (#WM-4281). The last reading was 3 hours ago showing low battery (12%).
I think there might be a leak, my usage is very high
10:23 AMYour flow rate is 245% above normal. This suggests a possible leak. I'm creating an urgent service ticket.
Can I get a copy of my water usage report?
10:23 AMI've generated your usage report for the past 30 days. Download link sent to your email.
My meter signal strength seems weak
10:23 AMYour RSSI is -91 dBm (weak signal). I recommend relocating the gateway closer to the meter.
What's my current water consumption?
10:23 AMCurrent flow: 14.2 L/h. Today's usage: 156L. You're 8% below your daily average - great job!
The meter reading looks frozen
10:23 AMDetected stuck readings for 6 hours. This could indicate a sensor malfunction. Creating service case.
When is my next maintenance due?
10:23 AMNext scheduled maintenance: Dec 15, 2024. I'll send a reminder 1 week before.
I received a high usage alert, is this normal?
10:23 AMSpike detected at 2:30 AM (187L in 1 hour). Likely irrigation or pool filling. Want to mark as expected?
See AttoCare in Action
Real conversations across customer support, agent operations, and field service
AC Customer
Self-Service Support
Hi, I need help with my water meter
2:10 PMHello! I'm here to help. I can see your meter #WM-4281 is online. What seems to be the issue?
2:10 PMMy meter shows low battery warning
2:15 PMI've checked meter #WM-4281. Battery at 8%. I'll create a service request for you.
How long will it take?
2:16 PMTechnician dispatched. ETA 2 hours. You'll get SMS updates at each step.
2:16 PMCan I see my water usage for this month?
2:17 PMYour usage this month: 3,420 liters. That's 12% below your average. Great conservation!
2:17 PMIs there a leak detection feature?
2:18 PMYes! I monitor your flow rate 24/7. If I detect continuous flow for 3+ hours, I'll alert you immediately. No leaks detected currently.
2:18 PMPerfect, thanks!
2:19 PMYou're welcome! I'll notify you when the technician is on the way. Is there anything else?
2:19 PMAC Agent
Case Management
AC Field
Field Operations
Why Choose AttoCare?
Transform your water meter support with AI-powered automation and insights
Reduce Support Costs
AI-powered self-service resolves 70% of inquiries automatically.
Faster Resolution
Resolution time drops from hours to minutes with real-time insights.
Proactive Support
24/7 AI monitoring detects and resolves issues before customers notice.
Better Customer Experience
Instant support with personalized help based on device history.
Complete Visibility
Unified dashboard with real-time analytics for data-driven decisions.
Seamless Field Operations
Mobile app with offline support, GPS, and guided workflows.
AttoCare Modules
Three powerful modules that work together for your entire organization
AC Customer
Customer Portal
Self-service support with AI-powered assistance
- AI chat with telemetry-aware troubleshooting
- Real-time device monitoring and alerts
- Track support cases and service history
- Submit service requests with one click
AC Agent
Support Operations
Centralized operations and case management
- Monitor all devices across locations
- Create and manage support cases
- Proactive outreach for critical events
- Analytics and performance insights
AC Field
Field Operations
Mobile-first tools for efficient field operations
- View assigned jobs with full context
- Step-by-step troubleshooting guides
- Photo capture and digital signatures
- Offline mode with sync capability
Ready to Get Started?
Experience the future of water meter monitoring with AI-powered insights and automated support.